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Customer Policy

At CyberExcelAcademy, we are committed to providing exceptional support and service to our valued students throughout their learning journey in the Ultimate Cybersecurity Program. Our Customer Service Policy is designed to ensure that every student receives timely assistance, guidance, and resources to help them excel in their cybersecurity education and career aspirations.

Comprehensive Support:

We are dedicated to the success of our students and offer a range of valuable benefits to support their learning experience. Our commitment extends beyond the training period, and we provide ongoing assistance as follows:


LinkedIn Profile Optimization:

We offer guidance on optimizing students' LinkedIn profiles to enhance their professional visibility within the cybersecurity job market. This includes strategies to showcase their skills, achievements, and progress in the program


Resume Creation:

Our expert coaches assist students in crafting effective resumes that highlight their newly acquired skills and achievements. This ensures that their credentials align with industry standards and expectations


Interview Preparation:

CyberExcelAcademy offers coaching to help students excel in interviews. We equip them with the necessary skills, knowledge, and confidence to make a positive impression during interviews with potential employers.


Prerecorded Videos and Live Classes:

Our students have access to a comprehensive library of prerecorded video content, allowing them to learn at their own pace. In addition, we conduct weekly practical live classes on Saturdays, providing interactive and hands-on experiences for a well-rounded learning process

Job Search and Application Coaching:

We provide guidance on effective job search strategies, proper application techniques, and ways to present their qualifications to potential employers. Our goal is to empower students in pursuing their desired career paths


Certification Assistance:

We recognize the importance of certifications in enhancing students' credentials. We provide support and guidance in acquiring relevant cybersecurity certifications to bolster their qualifications and career prospects


One Month On-the-Job Support:

Upon successful completion of the program, students receive one month of on-the-job support. This assistance ensures a smooth transition into their new roles by addressing any challenges they may encounter in real-world cybersecurity environments


24-Hour Live Support:

Our commitment to providing outstanding support is evident through our 24-hour live support. We promptly attend to students' needs, inquiries, and concerns to ensure their learning experience remains seamless and productive.


Our training sessions encompass self-paced theory videos and practical daily classes conducted via Zoom, fostering an interactive and engaging learning environment. We are dedicated to nurturing your cybersecurity expertise and guiding you towards a successful career in the field.


Thank you for choosing CyberExcelAcademy's Ultimate Cybersecurity Program. We are here to support you every step of the way.


Best regards,


Customer Support

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